IMPROVED CUSTOMER SERVICE PAYS DIVIDENDS FOR EVERYONE

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 But it does seem now that we can at least reach out and touch the light at the end of this very difficult tunnel.  Good reason to be optimistic that all operations will be back in full swing by this fall.  This was a more then challenging time for all operations.  Will some come back stronger as a result? Maybe.  Were others badly hurt and will require a significant amount of time to fully recover? Of course.  And did everyone learn a lot about themselves, their employees and their business? Thinking so.  And while the focus is now squarely on getting things back to where they were pre COVID, reaching a little, or lot, further, should be the mission of every facility.  Making things better then they were.  And that should start with a renewed focus on customer service…the reason we exist…to provide our customers with an experience and environment they love visiting.  However each facility views the appropriate means to accomplish this mission, it should be the highest priority.  It starts by hiring the right, service oriented, people and training them to perform their job description up to your highest standards.  Sounds simple enough, but the reality right now is, most businesses are lucky to have a complete staff of any people.  That is a huge challenge at the moment, but that will change, hopefully starting this fall.  Here are a few of our favorite articles on how to hire the right employees:

https://www.entrepreneur.com/article/248026

https://www.entrepreneur.com/article/347059

https://bizfluent.com/how-7537102-manage-conflict-workplace-relationships.html

And here are a few on training and getting the most out of your employees:

https://www.insperity.com/blog/better-customer-service/

https://retailnext.net/en/blog/how-to-train-customer-oriented-employees/

https://www.housecallpro.com/learn/customer-service-oriented-culture/

If you are serious about making a committed effort to improving your customer service, these articles provide the best information available on how to do it.  It’s suggested to set aside a specific block of time every week for research, discussion, planning, and implementation if customer service improvements.  This is one of those jobs that is never done. It’s a continuing process that has an infinite number of benefits to you, your employees, your players and your bottom line.  It needs to be the number one priority for every business…including yours!

From Print Solution…

One of the methods recommended for getting the most out of each of your employees, is to recognize and share their accomplishments.  This goes a long way to creating happy, long term employees.  This fall we are offering a very fun and unique theme for our annual wall calendars that does just that.  The calendar theme… ‘Our Exceptional Customer Service Stars’.  This calendar features group pics of your employees and communicates to your players, and employees, what an important part customer service is to your business culture.   It also highlights your important annual, monthly and weekly specials keeping your players fully informed, which is also very good customer service.   All the information about these calendars can be found HERE.  

ALL NEW

FOR 2022!!

‘OUR EXCEPTIONAL CUSTOMER SERVICE

STARS!’

Wall Calendar

This calendar is a great opportunity to recognize and promote the customer service oriented nature of your staff and business culture.  It’s fun for the staff and good for your business.

Visit the website For All the Details.